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DevOps Professional · Module 7: Incident leadership and handover · Lab

Audit an Operate-and-Handover Package Solo

55 min hands-on · Advanced

A fixture system with a provided handover package (runbooks, ownership map, known issues, contacts); a peer observer who stays silent during the audit.

Local guide: run the steps below on your own machine in order, then check the validation list.

Objectives

  • Operate from the package alone while observed silently
  • Log every stall as a package defect without blame
  • Fix the gaps and pass re-audit
  1. Step 1

    Audit solo

    Triage a staged symptom using only the runbook, find an owner from the map, follow a contact path. The observer notes stalls silently; quote each stall with what the package lacked.

  2. Step 2

    Fix the gaps

    Fix every logged gap same-day: missing contact verified live, stale runbook step corrected, dead owner replaced. Record each fix with its verification.

  3. Step 3

    Pass re-audit

    Re-run the audit with a fresh symptom and quote both resolutions clean. Log the fixed gaps as the drill's value with the package version bumped.

How to confirm it worked

  • Solo audit with stalls logged as defects
  • Gaps fixed same-day with live verification
  • Re-audit quoted clean on both symptoms